Thought Leadership

This collection brings together my perspective-driven work across enterprise technology, digital transformation, and emerging trends. Each piece is grounded in research and industry insight, offering clear analysis for decision-makers and technical audiences.

Intuit and Canva: How Custom Bots and Workflows Help Employees be More Productive

Properly connecting data and people can exponentially improve how meaningful work is done. A custom bot that made a service team 36% faster and saved agents over 9,000 hours of work did so for Intuit because the right data was used to create it. Canva’s finance team built a workflow that saves it over 64 hours of work each week. This video chat between Llanor Alleyne and Slack's Steve Wood shares best practices for using data to approach automation in ways that are designed to scale human interaction and organizations to empower people to turn noise into productivity.
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